Frequently Asked Questions (FAQ)

General Questions:

  1. What is Awesome Network? Awesome Network is a multivendor marketplace where various vendors can list and sell their products or services. Customers can browse multiple categories and make purchases directly from different sellers.
  2. How do I sign up as a vendor? Vendors can register by completing a simple form, providing business information, and awaiting approval. Once approved, you can set up your storefront and start listing products.
  3. Is there a fee to sell on Awesome Network? Yes, we charge a commission on each sale. The percentage varies depending on the product category.
  4. What payment methods are supported? We support major payment gateways such as PayPal, Stripe, and credit/debit cards. Vendors and buyers can also choose their preferred payment methods based on location.
  5. How are payments processed? Payments are split automatically between the platform and the vendors, ensuring a seamless transaction process.

Vendor-Specific Questions:

  1. How do I list my products? Vendors can manage their inventory and list products through a dedicated dashboard. The process includes uploading product images, setting prices, managing stock, and specifying shipping details.
  2. What shipping options are available? Vendors can select preferred shipping carriers, define shipping rates, and track orders through the platform.
  3. Can I manage multiple product categories? Yes, vendors can offer products across various categories and manage them all within a single dashboard.
  4. Are there tools to help manage my sales? Vendors have access to sales analytics, inventory management, order tracking, and performance reports to help optimize their business on the platform.

Customer-Specific Questions:

  1. How do I place an order? Simply add items to your cart and proceed to checkout, where you can choose your preferred payment method and shipping option.
  2. Can I track my order? Yes, both customers and vendors can track order statuses in real-time through their respective dashboards.
  3. How do reviews work? Customers can leave reviews and ratings for purchased products. Vendors are encouraged to request feedback from buyers to enhance their store’s reputation.
  4. What happens if I want to return a product? Each vendor sets their own return policies, so please check the product page or contact the vendor directly for return and refund instructions.